Code of Ethics

Our Mission

NCG Experience provides luxury travel services with integrity and professionalism.

We deliver high-quality experiences while maintaining ethical standards in all operations.

Client Commitment

We serve our clients with honesty and respect. Our team provides accurate information about all services including yacht charters, private jets, villas, and VIP bookings.

We maintain clear communication throughout service delivery.

Service Quality

We select partners and vendors based on strict quality standards.

All our services in Italy, Dominican Republic, St Barts, Bahamas, Turks and Caicos Islands, US Virgin Islands, Ibiza, Saint Tropez, and Los Angeles meet safety and quality requirements.

Privacy Protection

We protect client information with strict confidentiality. Our team handles personal and financial data according to privacy laws and best practices.

We share information only as needed for service delivery.

Fair Pricing

We maintain transparent pricing for all services. Our fees reflect the true cost of service delivery.

We disclose all charges clearly before booking confirmation.

Environmental Responsibility

We respect local environments in all destinations. Our operations follow environmental guidelines.

We partner with providers who share our commitment to environmental care.

Cultural Respect

We respect local cultures and customs in each location. Our team members and partners maintain professional conduct that honors local traditions and values.

Safety Standards

We prioritize client safety across all services. Our partners maintain current safety certifications.

We regularly review and update safety protocols.

Employee Conduct

Our employees follow professional standards. They provide accurate information, maintain confidentiality, and avoid conflicts of interest.

We require ongoing training in ethics and service standards.

Partner Relations

We maintain ethical relationships with service partners. Our agreements protect client interests.

We select partners based on service quality and ethical practices.

Conflict Resolution

We address client concerns promptly and fairly. Our support team is available by email at info@ncgexperience.com or phone at +1 (800) 929-7193.

We document and review all feedback for service improvement.

Legal Compliance

We follow all applicable laws and regulations. Our operations meet legal requirements in each service location.

We maintain current permits and certifications.

Social Responsibility

We contribute positively to local communities. Our operations support local businesses.

We encourage responsible tourism practices.

Accountability

We take responsibility for our service quality. Management reviews operations regularly.

We update practices based on client feedback and industry standards.

Continuous Improvement

We regularly review and update our ethical standards. Our team receives ethics training.

We adapt our practices to maintain service excellence.